Ovum Health, a fertility care provider, has collaborated with IBM Watson Assistant to enhance patient care through the use of chat and scheduling tools. Ovum Health offers personalized medical software, clinical decision support, advanced lab testing, and analytics to ensure a healthy pregnancy journey. By integrating IBM’s AI capabilities, Ovum Health aims to provide a digital front door to its network, offering accessible and reliable information to patients.

Improving Access to Fertility Information

Ovum Health has integrated IBM Watson Assistant, known as FertilityAnswers Bot, into its website and mobile application. FertilityAnswers Bot addresses fertility-related questions vetted by a panel of board-certified healthcare experts. It also includes a scheduling component that allows patients to book medical appointments in available states. With over 67,000 registered users, the bot can interact with patients at scale while maintaining the care and empathy of a healthcare professional.

The collaboration with IBM has enabled Ovum Health’s FertilityAnswers App to feature IBM-powered bot interactions. The app integrates the first 150 questions and answers from Ovum Health’s content library of 18,000 user-generated questions. These questions are backed by validated responses from multidisciplinary reproductive experts affiliated with Ovum. The FertilityAnswers Bot serves as a confidential and convenient tool for individuals seeking clinically validated information about fertility and connecting with suitable medical care providers in the Ovum Health network.

Benefits of the Collaboration

IBM assisted Ovum Health in developing a no-code platform for its AI assistant, the FertilityAnswers Bot. This platform, leveraging natural language models, allowed for seamless integration of IBM Watson Assistant into Ovum Health’s web interface and iOS app within two months. The partnership has not only improved the scalability of Ovum Health’s user base but also facilitated appointment setting for its telemedicine clinics. Ovum Health continues to collaborate with IBM to develop new AI-powered solutions and receives financial support through the IBM Build Fund.

Summary

Ovum Health has partnered with IBM Watson Assistant to enhance patient care through the implementation of chat and scheduling tools. The integration of IBM’s AI capabilities allows Ovum Health to offer accessible and reliable fertility-related information to its patients. With the help of FertilityAnswers Bot, patients can get their questions addressed by healthcare experts and schedule medical appointments. The collaboration has also enabled the expansion of Ovum Health’s user base and improved the efficiency of appointment setting.

FAQs:

1. What is Ovum Health?

Ovum Health is a fertility care provider that offers various services and resources related to pre-pregnancy, prenatal, and postnatal healthcare.

2. What is IBM Watson Assistant?

IBM Watson Assistant is an AI-powered chatbot and virtual assistant developed by IBM. It utilizes natural language processing to interact with users and provide accurate information and support.

3. How does FertilityAnswers Bot work?

FertilityAnswers Bot is integrated into Ovum Health’s website and mobile application. It addresses fertility-related questions, provides clinically validated responses, and offers a scheduling component for booking medical appointments.

4. How has the collaboration with IBM improved Ovum Health’s services?

The collaboration with IBM has allowed Ovum Health to scale its user base and enhance the efficiency of appointment setting. It has also facilitated the development of new AI-powered solutions to further improve patient care.

5. How is Ovum Health supported financially?

Ovum Health receives financial support through the IBM Build Fund, which provides funding to early-stage startups developing innovative AI solutions.