**IBM and business partner collaborate to revolutionize equipment maintenance for automotive company with IBM Maximo**

In a recent announcement, IBM® disclosed its collaboration with Beijing Shuto Technology Co., Ltd. (hereafter as Shuto Technology) to aid a joint venture Original Equipment Manufacturer (OEM) in China in acquiring precise and cost-effective information for on-site technicians. The move aims to enhance the client’s equipment repair efficiency, as well as the reliability of its equipment.

Shuto Technology, established in 2006, is a prominent asset management solution provider in China, with a focus on assisting industry-leading enterprises in constructing asset operation and management platforms to strengthen their core competitiveness through digitalization. The company delivers end-to-end services of asset management (EAM) for hundreds of industry leaders. By integrating IBM Maximo® best practices and international standards such as ISO55000, Shuto Technology has formulated asset management (EAM) best practices across various industries.

In today’s automotive industry, the emphasis is on boosting equipment stability, cutting down maintenance costs, and advancing production quality. However, large automotive enterprises encounter numerous challenges with traditional equipment management and maintenance methods, such as technical complexities in maintenance, high maintenance expenses, and fluctuating maintenance quality.

To address these issues, a major joint-venture automotive enterprise in China requires a comprehensive approach for rapid access to equipment knowledge, intelligent fault diagnosis, and expert online guidance to standardize, streamline, and make maintenance transparent. IBM Maximo Application Suite, along with Shuto Technology, has enabled this automotive enterprise to achieve enhanced maintenance efficiency and reduced costs through its AI-powered EAM assistant.

The collaboration has allowed maintenance personnel to effectively pinpoint problems, provide solutions, and access instant expert assistance through AR augmented reality technology. This has led to a 25% average reduction in mean time to repair (MTTR) and significant improvement in maintenance efficiency, while slashing enterprise equipment operation and maintenance costs.

IBM Maximo Application Suite’s Intelligent Maintenance Assistant (Maximo Assist) offers intelligent maintenance knowledge graphs, AI intelligent maintenance diagnosis, and AR remote maintenance assistance. This suite has facilitated a substantial improvement in the efficiency of information acquisition, reduction in repair time, empowerment of existing IT systems, and establishment of a knowledge system to enhance maintenance skills and employee competence.

After adopting IBM Maximo Assist, the client witnessed a noticeable improvement in equipment maintenance efficiency, with an average reduction in repair time from 13 minutes to 9 minutes. Going forward, Shuto Technology and IBM plan to expand the application of the intelligent maintenance assistant, integrate it with more information systems of the client, and build a unified equipment knowledge sharing and management platform, along with a cross-region and cross-factory remote maintenance guidance and service center.

Zhu Shufeng, General Manager of Shuto Technology, emphasizes that IBM Maximo is an ideal solution for enterprises’ intelligent digital transformation. He emphasized maintaining a partnership with IBM to accelerate R&D efforts, innovate continuously, and construct a more intelligent and efficient equipment management ecosystem that delivers sustainable growth and added value to clients.

**Summary:**
IBM and its business partner, Beijing Shuto Technology Co., Ltd., have collaborated to improve equipment maintenance for an automotive joint venture in China using IBM Maximo. The partnership aims to provide precise and cost-effective information for on-site technicians, enhancing the client’s equipment repair efficiency and the reliability of its equipment. The collaborative effort has resulted in improved maintenance efficiency, reduced repair time, and empowerment of existing IT systems.

**FAQs**
1. **What is the role of Shuto Technology in this partnership?**
– Shuto Technology is a leading asset management solution provider in China and has collaborated with IBM to assist a joint venture Original Equipment Manufacturer (OEM) in China in acquiring precise and cost-effective information for on-site technicians.

2. **How has the collaboration impacted the automotive enterprise?**
– The collaboration has led to enhanced maintenance efficiency, reduced repair time, and empowerment of existing IT systems for the automotive enterprise.

3. **What are the key capabilities of IBM Maximo Application Suite’s Intelligent Maintenance Assistant (Maximo Assist)?**
– The suite offers intelligent maintenance knowledge graphs, AI intelligent maintenance diagnosis, and AR remote maintenance assistance.

4. **What are the future plans for the collaboration between Shuto Technology and IBM?**
– The future plans include expanding the application of the intelligent maintenance assistant, integrating it with more information systems of the client, and building a unified equipment knowledge sharing and management platform.

5. **What benefits have been observed after adopting IBM Maximo Assist?**
– The client observed an improvement in equipment maintenance efficiency, a reduction in repair time, and establishment of a knowledge system to enhance maintenance skills and employee competence.