**IBM Process Mining Transforms Operations at BoB-Cardif Life Insurance**

Summary:
BoB-Cardif Life Insurance Co., Ltd (BoB-Cardif Life) has embraced digital transformation in collaboration with IBM to drive innovation and achieve cost efficiency. Leveraging IBM Client Engineering methods and AI-powered process mining product IBM Process Mining, the insurance company has set a benchmark in the industry by reshaping and optimizing its business processes.

BoB-Cardif Life Insurance Co., Ltd (BoB-Cardif Life) has partnered with IBM to embark upon a digital transformation journey aimed at driving innovation and achieving cost efficiency in the insurance industry. The collaboration has seen the integration of AI-powered process mining product IBM Process Mining into the company’s operations, resulting in the successful reshaping and optimization of its business processes.

The BoB-Cardif Life’s Super Automation Project (Phase 1) has marked a significant milestone with the introduction of a process mining platform using IBM Process Mining. This platform has facilitated the swift enhancement of process efficiency and quality, integrating system resources cost-effectively and breaking data silos. Through its implementation, the company has identified targeted measures to optimize specific business processes and harnessed the capabilities of digital technologies, including an AI-based knowledge repository and AI-based classification of claim cases.

IBM Process Mining has proved to be a game-changer for BoB-Cardif Life, enabling it to achieve comprehensive enterprise processes through artificial intelligence and data-driven insights. By accurately identifying the problems caused by inefficiencies and prioritizing automation improvements based on severity and expected ROI, the company has been able to drive continuous improvement of processes and make faster, more informed process improvement decisions.

IBM has expressed pride in its collaboration with BoB-Cardif Life, emphasizing the importance of aligning digital transformation with business strategy and customer value. The company believes that its AI-enabled business automation capabilities have played a pivotal role in setting a benchmark for digital transformation in the insurance industry.

**FAQ**

1. **What is process mining?**
Process mining is a technique used to analyze business processes by examining event logs to uncover patterns, trends, and details required for process improvement and optimization.

2. **How does AI-powered process mining work?**
AI-powered process mining uses artificial intelligence and data-driven insights to accurately identify process inefficiencies and prioritize automation improvements based on severity and expected return on investment.

3. **What is IBM Process Mining?**
IBM Process Mining is a product that leverages AI and data-driven insights to streamline operations, enhance decision-making, and drive digital innovation by providing comprehensive visibility into enterprise processes.

4. **How has BoB-Cardif Life benefited from IBM Process Mining?**
BoB-Cardif Life has harnessed the capabilities of IBM Process Mining to enhance process efficiency and quality, optimize specific business processes, and achieve cost efficiency through AI-enabled business automation.

5. **What are some key achievements of the BoB-Cardif Life’s Super Automation Project (Phase 1)?**
The project has established a process mining platform using IBM Process Mining, introduced Robotic Process Automation in pilot scenarios, and identified targeted measures to optimize specific business processes, along with harnessing the capabilities of digital technologies.

6. **What is the significance of the collaboration between BoB-Cardif Life and IBM?**
The collaboration between BoB-Cardif Life and IBM has set a benchmark for digital transformation in the insurance industry, promoting innovation, reducing costs, and increasing efficiency with AI-enabled business automation.