Get your IT team battle-ready for the next holiday rush 

1:02 pm
December 12, 2023

**Summary:**

The holiday shopping season is fast approaching, and with the spike in online shopping, it’s crucial for IT teams to ensure their systems can handle the increased demand and that potential outages are swiftly addressed. A proactive approach to incident management, using AI-powered solutions, can help IT teams maintain system resilience and minimize downtime. IBM offers robust event management and incident response solutions, like IBM Cloud Pak for AIOps and IBM AIOps Insights, which enable businesses to preemptively detect and address issues before they impact customers’ shopping experiences.

**Get your IT team ready for the holiday rush**

As the holiday season approaches, online shopping is expected to surge, with shoppers ready to spend billions. With the potential for increased demand comes the risk of IT systems struggling to cope, leading to frustrating outages and declined transactions. To stay competitive, businesses need to move away from outdated practices like a “code freeze” approach and instead adopt proactive incident management using AI-powered solutions. By leveraging AIOps (Artificial Intelligence for IT Operations), IT teams can swiftly identify and address underlying causes of incidents, leading to faster mean time to detect and resolve issues.

Additionally, IBM offers event management and incident response solutions that provide end-to-end visibility into an organization’s IT infrastructure, enabling proactive issue detection and resolution. With these solutions, businesses can proactively identify and address issues, monitor the health and performance of their IT environment, and streamline management through easy integration configurations.

**FAQs**

1. **How can businesses prepare their IT systems for the holiday rush?**
Businesses can prepare their IT systems for the holiday rush by adopting a proactive approach to incident management using AI-powered solutions like AIOps.

2. **What are the benefits of IBM event management and incident response solutions?**
IBM event management and incident response solutions provide end-to-end visibility into an organization’s IT infrastructure, enabling proactive issue detection and resolution.

3. **How can AIOps help IT teams during peak holiday periods?**
AIOps enables IT teams to swiftly identify and address underlying causes of incidents, leading to faster mean time to detect and resolve issues, thus ensuring smoother operations during peak holiday periods.


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